NBRN: Building a National Network for Insurance Repair

When insurers, brokers and claims managers need to appoint a specialist building contractor, speed and confidence matter. Delays in appointing the right tradesperson cost money, prolong policyholder distress and increase the risk of secondary damage. NBRN was built to solve exactly this.

A Network Built for Insurance

The National Building Repair Network (NBRN) is a panel of specialist property repair contractors. NBRN provides an instruction route that considers the required service, location and current availability before an allocation or attendance arrangement is confirmed.

Every contractor on the NBRN panel has been assessed for compliance, insurance, workmanship and claims-handling experience. Each specialist covers a defined damage type — flood, fire, escape of water, mould, asbestos, subsidence — so policyholders receive tradespeople who actually understand what they are dealing with.

Built Around the Claim Lifecycle

NBRN is designed to sit inside the existing claims process without friction. Insurers and TPAs submit instructions directly via the NBRN platform or through the claims form on this website. From that point, NBRN handles allocation, policyholder communication, surveying, appointment management and stage reporting — feeding updates back to the insurer at every milestone.

Policyholders receive real-time visibility of their job through the NBRN app — knowing who is attending, when, and what has been agreed. This transparency reduces inbound calls to the insurer, improves satisfaction scores and accelerates settlement.

National Coverage, Local Expertise

A common frustration for insurers is coverage gaps — specialist availability that drops off outside major cities. NBRN has been built from the ground up to ensure genuine national coverage, with contractors distributed across urban centres and rural areas alike. Whether the loss is in central London or a remote Scottish postcode, NBRN can allocate a specialist.

As the network continues to grow, new contractors are being added regularly — with each new appointment expanding capacity and reducing response times across the UK.

Getting Started

NBRN is available to insurers, MGAs, TPAs, brokers and property managers. If you manage property claims and want to discuss panel access, SLAs and how NBRN integrates with your existing process, book a call with the team or get in touch directly.