NBRN Priority: A Better Way to Initiate, Manage and Resolve Property Claims

The way property claims are initiated has not changed significantly in years. Claims teams still spend time chasing contractor availability, managing communication gaps, and fielding calls from frustrated policyholders who have no visibility of what is happening. NBRN Priority was built to change that — not by replacing your existing process, but by making it significantly better.

What NBRN Priority Is

NBRN Priority is a dedicated membership tier for insurers, brokers, TPAs and claims teams who want direct, managed access to the NBRN contractor panel. It is designed to sit inside your current operations with minimal disruption — a genuine extension of your claims team rather than another system to integrate.

There is no minimum volume requirement and no cost to become a member. NBRN Priority is built on the principle that access to a quality national panel should be available to every claims team, regardless of size.

Dedicated Account Management

Every NBRN Priority member gets a dedicated account manager — a single point of contact who understands your processes, your requirements and your policyholders. Whether you need to discuss SLAs, escalate a complex claim or simply check in on open instructions, your account manager is available to help.

This is not a call centre or a ticket system. It is a named individual who knows your business and acts as a direct link between your team and the NBRN network.

Nationwide Contractors Across Every Property Type

The NBRN panel supports a broad range of property damage requirements, including flood, fire, escape of water, storm, mould, subsidence and impact damage. The relevant postcode, trade, contractor requirements and current availability are reviewed for each instruction or programme.

Whether the loss is a terraced house in a city centre, a rural property, a commercial premises or a listed building, NBRN can allocate the right specialist. Coverage does not drop off outside major urban areas — the panel has been built explicitly to avoid the rural gaps that affect many repair networks.

Fast Response Times

When a claim instruction arrives, NBRN allocates a contractor within 30 minutes. Policyholders receive confirmation, appointment details and contractor information without the claims team needing to chase or follow up. Response time is one of the most significant drivers of policyholder satisfaction — and NBRN Priority makes it consistent.

Complete Visibility at Every Stage

Claims teams have real-time visibility of every instruction through the NBRN platform. Stage updates, appointment confirmations, survey reports and completion milestones are fed back automatically — so you always know where a claim is without needing to pick up the phone.

Policyholders receive the same visibility through their own interface. Knowing who is attending, when they are coming and what has been agreed eliminates a significant proportion of inbound calls and reduces the administrative burden on your team.

Built Around Your Existing Procedures

NBRN Priority is designed to require as little change to your current processes as possible. Claims can be submitted via the NBRN platform, through the claims form on this website, or by direct instruction — whichever fits your workflow. NBRN handles everything from that point: contractor allocation, policyholder communication, appointment management, progress reporting and completion.

Your team does not need to learn a new system or restructure existing procedures. NBRN Priority adapts to how you work, not the other way around.

The Outcomes That Matter

Our mission is straightforward: to improve the way claims teams initiate and manage property repair. That means:

• Clearer response handling — instruction, route review and contractor response recorded through the agreed workflow
• Better communication — automated updates to claims teams and policyholders at every stage
• Better resolution — specialist contractors who understand the damage type, reducing revisits and disputes
• Better retention — policyholders who feel informed and supported are more likely to renew
• Improved customer service — fewer inbound calls, fewer escalations, faster settlement

Claims handling is often where the policyholder relationship is won or lost. NBRN Priority gives your team the tools to make it a positive experience — consistently, at scale, across the whole of the UK.

No Minimum Volume. No Cost to Join.

NBRN Priority is open to any insurer, broker or claims team, regardless of volume. There is no cost to become a member and no obligation to hit a minimum number of instructions. You pay only when you use the network — and even then, our model is transparent and straightforward.

If you manage property claims and want to find out how NBRN Priority would work for your team, book a 15-minute call or find out more about NBRN Priority.